Refund Policy

On-Page API sells prepaid credit packs that are consumed as you use the Service. This page explains when refunds are available, how consumed credits are treated, and how partial refunds affect the remaining balance on a credit lot.

If you have any questions, contact us at support@on-page.ai.

Refunds are issued at our discretion. We typically honor refund requests made within 7 days of purchase, though we may extend that window on a case-by-case basis — contact support to discuss your situation. Refund eligibility is measured against the specific credit lot created by the purchase, not against your overall account balance.

Once credits from a specific purchase have been consumed — through API requests, scans, or any other paid Service usage — we generally cannot refund those credits. Partial refunds will be reduced accordingly; see Section 4.

Custom-amount purchases are priced on a tiered credit-rate ladder (starting at $0.50 / credit and improving with volume) and are floored to the nearest millicredit at purchase time. The small remainder — fractions of a cent — is retained as payment and is not refundable.

We honor partial refund requests. A partial refund reduces the remaining balance on the corresponding credit lot in proportion to the refunded amount, capped at the lot's remaining balance. Concretely:

• The reclaimed credits are calculated as floor(refundedCents / purchaseCents × grantedCredits), using the original purchase totals.
• The clawback is capped at the lot's current remaining balance — if you have already spent part of the lot, we reclaim only what is left, and never create a negative balance.
• Multiple partial refunds against the same purchase accumulate against the same running total, so refunding the purchase in three rounds produces the same final state as a single full refund (subject to integer-floor drift, which is confined to the final refund by design).

Auto-topup charges are governed by the same terms as one-time pack purchases. Refund requests are evaluated from the individual auto-topup charge date, not from the date auto-topup was enabled.

If you initiate a chargeback or payment dispute with your card issuer, we will freeze billing on the affected organization pending resolution. If the dispute is lost and funds are withdrawn, a corresponding credit clawback is applied to the original purchase lot, capped at the lot's remaining balance. Reinstatements re-grant the clawed-back credits to a fresh lot with a 12-month expiry.

We prefer to resolve refund requests directly — please contact support before initiating a chargeback.

By purchasing credits, you acknowledge that we begin supplying digital content immediately upon successful payment and you expressly waive your statutory right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013. [legal-review] — final wording pending counsel review.

This clause applies to customers located in the European Union and the United Kingdom. Your statutory rights to a refund in cases of misrepresentation, non-conformity with description, or failure of the Service are not affected by this waiver.

Email support@on-page.ai with the organization email on file, the approximate purchase date, and the amount to be refunded. Most refunds are processed within 5–10 business days and reverse to the original payment method.

This policy operates alongside our Terms of Service and Privacy Policy.